1. How long does shipping take? We offer fast and secure global shipping. Most orders are processed within 3-5 business days and typically arrive within 7-15 business days depending on your location and local customs processing.
2. What is your warranty policy? We stand behind the quality of our gear. Every Phoebus Link hardware product comes with a comprehensive 1-Year Official Warranty covering any manufacturing defects.
3. How do I start a return or exchange? Your satisfaction is our priority. We offer a 30-day hassle-free return and exchange policy for all items in their original condition and packaging. Simply contact our support team to initiate the process.
4. How can I track my order? Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number on our "Track Your Order" page or through international tracking services like 17track.
5. Are your products compatible with my car? Most of our products, like the FB2 AI Box and PL7 Pro, are compatible with vehicles that have factory-wired CarPlay or Android Auto. For specific dashcam or thermal imager inquiries, please check the product specs or contact our 24/7 tech support team.
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