For business purchases arranged through a quotation, delivery, warranty and return terms are confirmed in writing for each order before purchase.
Scope of these arrangements
These arrangements apply to equipment purchases made through an agreed B2B quotation. Existing retail purchases remain subject to the terms applicable to those orders. A product listing or inquiry does not confirm stock, reserve equipment or place an order.
Confirm the complete order
Review the full model, configuration, accessories, quantity, price and payment arrangements in the written quotation or order confirmation. Confirm the destination, delivery timing, warranty period, return or exchange conditions and related costs before accepting the order.
Delivery arrangements
Availability, preparation time, shipping method, freight charges and delivery responsibilities are confirmed for the specific order. Confirm responsibility for import clearance, duties, taxes and any required documents under the agreed delivery terms. A catalog listing does not promise a standard dispatch or delivery time.
Warranty and service
The written quotation or order confirmation identifies the warranty period, start date, coverage and service arrangements for the supplied equipment. There is no single warranty duration across the B2B catalog. Keep the order documents and product details for any service request.
Returns and exchanges
Return or exchange eligibility, conditions and related costs are confirmed in writing for each order. The B2B catalog does not include a general change-of-mind return offer. Contact us with your order reference, model and reason for the request, and obtain after-sales approval before returning equipment.
Before sending equipment back
Follow the approved receiving address, return reference and packaging instructions. Confirm transport and other related costs under the applicable order terms. The registered business address is not automatically the returns address. Any repair, replacement, refund or other resolution follows the applicable order terms and the confirmed assessment of the equipment.
Questions about an order
Email support@phoebuslink.com with your company name, order reference and full product model. For a service request, include the serial number where available and a concise description of the issue.