Find model information and contact Phoebus Link about equipment purchased through us.
Start with the matching model.
Use the full model name, including suffixes such as Pro, U, C or F. Phoebus Link selection briefs help you prepare a shortlist; the matching manufacturer documents provide the technical reference. Check the document version and configuration against your equipment.
Your Phoebus Link order contact.
For equipment purchased through Phoebus Link, send your order reference and full model to support@phoebuslink.com. We coordinate the service inquiry and the next steps under your agreed order terms. Product-specific repair, calibration or engineering work must be confirmed for the request.
Prepare a technical inquiry
Describe the task, installation, operating conditions and behavior you are observing. For existing equipment, include the model, serial number, software or firmware version where available, and the steps that lead to the issue.
- Full model and order reference
- Installation and operating conditions
- Software or firmware version, where relevant
- A concise description of the issue and steps already taken
Software and integration materials
Ask about software, drivers, SDKs and integration documents for your exact model. Availability, licensing, supported systems and the scope of assistance depend on the product and should be confirmed before procurement.
Service and returns
For B2B equipment, the written quotation or order confirmation sets out the warranty period, service scope, return or exchange conditions and the allocation of related costs. Contact support@phoebuslink.com with the order details and obtain after-sales approval before returning equipment. Use the confirmed receiving address and instructions; the registered business address is not automatically a returns address. Existing retail orders remain subject to their applicable order terms.