Practical answers about product brands, purchasing through Phoebus Link and preparing your inquiry.
What is the relationship between Phoebus Link and Raythink?
Phoebus Link operates this website and handles inquiries, quotations and order coordination. Raythink is the product brand for the Raythink equipment shown in the catalog. The product brand and model remain identified in the relevant product information.
Who do I contact about a purchase?
Contact Phoebus Link through the product inquiry form or support@phoebuslink.com. For equipment purchased through us, use the same contact for order and service questions and include your order reference.
What is a Phoebus Link selection brief?
It is a procurement aid that brings together model-specific application notes, key specifications and questions to confirm before purchase. Use it alongside the matching manufacturer documents; it is not an installation manual or a substitute for the agreed configuration.
Can the equipment carry our own brand?
Ask about branding options for the exact model and quantity. Any private-label arrangement, artwork, packaging and documentation must be agreed before ordering and match the equipment supplied.
Can I request a quote without selecting a model?
Yes. Describe your application, operating environment and procurement needs to Phoebus Link. Include the target, working distance and required measurement or output so the discussion can start with the task.
Why are there no public prices for the thermal catalog?
A B2B quotation needs to reflect the model, configuration, quantity and delivery requirements. Request a quote to discuss the complete equipment and order scope.
Can I purchase evaluation units?
Ask about sample or evaluation-unit availability for the relevant model. Pricing, quantities and any return or evaluation arrangements are confirmed in the quotation.
Are all listed models available in every market?
Availability and supply conditions must be confirmed for the intended destination and configuration. Listing a model in the catalog does not indicate stock or a delivery commitment.
Can you supply software or an SDK?
Ask for the software and integration materials applicable to the exact model and version. Availability, licensing and supported operating systems differ between products.
How do I apply to become a distributor?
Use the distributor inquiry and tell Phoebus Link about your business, markets, customers and technical capabilities. Product scope, commercial conditions, branding permissions and service responsibilities are discussed before a partnership is agreed.
Which warranty applies?
The warranty period, start date, coverage and service arrangements are confirmed in the written quotation or order confirmation for your equipment. We do not apply a single warranty duration across the B2B catalog. Existing retail purchases remain subject to the warranty terms applicable to those orders.
When will my equipment be delivered?
Availability, preparation time and shipping arrangements are confirmed in writing for each order, based on the model, configuration, quantity and destination. A catalog listing does not confirm stock or a delivery date.
Can I return or exchange B2B equipment?
Return or exchange eligibility, conditions and related costs are confirmed in the written quotation or order confirmation. The B2B catalog does not include a general change-of-mind return offer. Contact us with your order reference and obtain after-sales approval and return instructions before shipping equipment.
Do these arrangements change an existing retail order?
No. These arrangements apply to business purchases made through an agreed B2B quotation. An existing retail purchase remains subject to the terms applicable to that order.